COVID19 protocols for mono motorcycles

We do have COVID19 secure protocols in place to protect you & us while we work behind closed doors. Bookings are strictly by appointment only, no drops in’s & no waiting jobs are permitted.

No entry is currently permitted inside the mono motorcycles reception as we cannot safely keep to social distancing. Entry to the mono motorcycles workshop is strictly prohibited.

NHS & key workers motorcycles are being prioritised.

We have separate protocols for our collection process & for those able to drop their motorcycles at our workshop (see below). You would be sent a relevant copy of these protocols when making your booking.

Stay safe everyone.

If you or anyone in your household has symptoms of coronavirus, please stay at home & avoid attending at our workshop. 

We are working very hard to ensure the safety of our customers & ourselves & therefore we have COVID secure protocols in place to protect you & us. Please read the below & follow the instructions on our doors when you arrive.

Customer dropping off at mono motorcycles

Please ensure you have cleaned all handlebars, switch gear, seat & any other extremities you have touched with an antibacterial agent before leaving the motorcycle at mono motorcycles. Please wear gloves when dropping off & collecting your motorcycle. Thank You.

1/ Please call us on our mobile number 07899 654446 upon your arrival or knock on our door. Please do not enter our workshop or reception area. Thank you. 

2/ We will attend outside of the mono motorcycles workshop & take receipt of the motorcycle. Please could we ask you to keep to a strict 2 metre distance at all times.

3/ Once the motorcycle has been cleaned with an antibacterial agent, it will be brought inside the mono motorcycles workshop.

Daniel always wears gloves while working on motorcycles & we are adhering to stringent hand washing & hard surface cleaning strategy within the workshop environment.

4/ Once works are completed, payment can be made by bacs or over the telephone by card.

5/ Once your motorcycle is ready for collection, we will call you to advise it is ready. Upon collection, your paperwork will be left in a plastic wallet alongside your motorcycle outside our workshop once we know you are on the premises.

6/ We ensure that all handle bars, switch gear & keys are cleaned with an antibacterial agent upon return.

7/ To ensure you have taken receipt of your motorcycle, we will attend outside our workshop. Please do not enter the mono motorcycles workshop or reception & please keep to a strict 2 metre distance at all times outside. Thank you.

See you soon & please stay safe.

Collection

1/ We would ask that the motorcycle & the keys be wiped down with an antibacterial agent prior to our arrival. We would complete this action again ourselves upon arrival as part of our ongoing COVID secure protocol.

3/ No face to face contact would be expected as we can call you from the safety of the mono motorcycles van & wait for the motorcycle to be situated ready for us to load up. If face to face contact is required, please could we ask you to keep to a strict 2 metre distance at all times.

4/ During the works process, Daniel wears gloves while working on motorcycles & we are adhering to stringent hand washing & hard surface cleaning strategy within the workshop environment.

5/ Once works are completed, payment can be made by bacs or over the telephone by card.

6/ Once we return the motorcycle to yourself, your paperwork will be left in a sealed plastic wallet alongside your motorcycle.

7/ Upon return, we would ensure that all handlebars, switch gear & keys are cleaned with an antibacterial agent.

8/ Again, no face to face contact would be expected upon return of your motorcycle, unless you need to receive the motorcycle & then we ask that a strict 2 metre distance be held between you & a mono motorcycles representative at all times.

Thank you for your understanding.

Stay safe.